If You Need to Start a Call:

1. Dial the toll-free number.
2. Enter your ten-digit PIN.
3. Say the name of the language you would like interpreted.
4. Once the interpreter is connected, place the interpreter on hold and place your call using the conference or 3-way feature on your phone.

If You are Already in a Call:

1. Place the other party on conference hold and dial our toll-free access number.
2. Enter your ten-digit PIN.
3. Say the name of the language you would like interpreted.
4. Once the interpreter is connected, connect the party on hold and start talking.

If You are Face-to-Face:

1. Dial the toll-free number.
2. Enter your ten-digit PIN.
3. Say the name of the language you would like interpreted.
4. When the interpreter is connected, use your speakerphone, or pass your handset back and forth.

• After you are connected, give the interpreter your name and the non-English speaker's name. The interpreter is only allowed to give you their own name.
• Inform the interpreter as to whether the non-English speaker is already on the phone line, or if you will need to dial their number to add them to a three-way conference call. The interpreters are not allowed to place connecting calls for you.
• If the non-English speaker is with you but you are not using a speakerphone, inform the interpreter that you will be passing a phone back and forth between yourself and the other person.
• Speak clearly in short phrases, pausing to allow for the interpretation.
• Ask one question at a time.
• Use simple language to express your meaning. Remember that slang does not translate.
• Explain any terms you believe may be unclear.
• Allow the interpreter to stop you and seek an explanation when necessary and to repeat back to you any critical information that requires clarification.
• Don't say anything that you do not want interpreted.
• If for any reason you get disconnected during a call, please hang up and call again. You may or may not get connected to the same interpreter.
• All language interpretation sessions are strictly confidential and are never recorded, transcribed or otherwise archived.