Healthcare / Medical Translation Overview
Many limited English-speaking people admit they wait for an emergency to seek medical care.
Why? Because they fear a situation where they cannot clearly communicate... and be understood.
Today's top health care providers aren't waiting for an emergency to care for limited English speaking patients.
You Should Call Interpreter.com Too. Here's why:
- Quality - You can expect the most professional, highly trained, Certified Medical Interpreters to serve you and your patients.
- Reliability - You'll enjoy quick, easy access to professional, culturally sensitive interpreters 24 hours a day, every day. Clear, accurate communication is crucial to responsive care of your patients.
- Cost Effective - Using our professional, easily accessible interpreters results in more appropriate, effective care and more accurate diagnosis... fewer urgent care situations and reduction in unnecessary testing... clearer understanding of prognosis and lower costs of treatment.
- Value of Service - Interpreter.com interpreters delivers more than over-the-phone interpretaton. They undergo rigorous screening, testing and training, including learning specialized medical terminology and procedures, to ensure that you receive clear, concise, accurate communication during each session. We provide a robust program designed to support you in complying with legal mandates, regulatory guidelines and risk management issues as well as a full array of specialized tools - all part of the service!
- Confidential - Supporting risk management to secure the privacy and confidentiality of patient information, and regulatory compliance to meet these requirements:
- Health Insurance Portability and Accountability Act (HIPAA)
- Protected Health Information (PHI)
- Americans with Disabilities Act (ADA)
- Centers for Medicare & Medicaid Services (CMS)
- Fraud, Waste and Abuse (FWA)
- The Joint Commission
- Title VI of the Civil Rights Act of 1964 (Title VI)
- Affordabile - You pay only for the time you use - no minimums - easier and more cost effective than waiting for on-site interpreters.
Frequently Asked QuestionsWhat outside sources were used to validate this certification?
How are interpreters chosen to participate in this certification and how do they become certified?
- Interpreter Skills Assessment. An initial screening exam tests the ability to accurately interpret messages across language and culture.
- New Hire Orientation Program. This covers, among other things, interpreting methods and procedures; customer service standards; Professional Code of Ethics, which addresses confidentiality, impartiality, accuracy and completeness; and other professional standards and protocols for healthcare.
- Service Observation. Senior Language Specialists listen to live calls and provide interpreters feedback on their performance, both in English and in the target language.
- Voice of the Customer. Direct feedback from customers ensures that the interpreter is meeting client requirements.
- Healthcare Specific Training. Interpreters must successfully complete training developed in partnership with nationally recognized subject-matter experts.
- Healthcare-Specific Testing. Interpreters must pass an interpretation exam specifically designed for the healthcare industry.
How does Interpreter.com Services monitor its interpreters under medical certification?
We also have a customer feedback mechanism called Voice of the Customer. We use the data from this program to provide coaching, determine training and monitoring needs of interpreters, and to improve the interpretation services to meet our customers' needs.
Will we be able to monitor the medically certified calls?
What languages are offered for certification, and how were they chosen?
Current Languages: Arabic, Bosnian, Cantonese, Croatian, Farsi, French, German, Haitian Creole, Hmong, Italian, Japanese, Khmer, Korean, Mandarin, Polish, Portuguese, Russian, Serbian, Somali, Spanish, Tagalog, and Vietnamese.
Is there a national association for medically certified interpreters?
Is this program similar to American Translators Association training?
Does Interpreter.com offer certification in any other industry?