Industry Solutions: Telecom
Connect to the world and break through any language barrier Connect to a personal interpreter by phone at your convenience, 24/7. Our pinless service makes it quick and easy to connect to your interpreter!
If You're Responsible for a Call Center...
Then you already know how many more limited English speaking customers are calling in, and the value they represent to your business if you can help them.
Enabling your customer service team to communicate in virtually any language could mean more new customers and less customer turnover almost immediately.
So… Now That The World Is At Your Door… What To Do?
Easy! Make Interpreter.com Your Customer Service Partner. We’ll help you communicate clearly and effectively in 170 languages… just as we do for over half of the Fortune 500 companies.
In fact, for nearly 20 years, Interpreter.com has been the industry-leading Language Services Provider for the Telecommunications industry. We’ve helped hundreds of companies like yours increase customer service levels in their Call Centers by supporting their limited English speaking customers.
Whether you need over the phone interpretation support, document translation , or training for your current bilingual customer service agents, we’re here to help.
Here are just a few ways we can help you improve your bottom line:
- Maximize Call Center Agent Productivity
Efficiency is the name of game! Decreased call times, increased call volumes, and shorter hold times are keys to driving greater company revenues. Our professional team of interpreters help you accomplish these goals… all day, everyday!
- Fulfill New Service Requests Smoothly
Serving limited English speaking customers effectively could easily expand your business. Call us anytime, 24/7/365. We’ll also support your own bilingual staff, fielding languages they do not speak and taking calls when they’re busy.
- Improve Your Billing and Collections
Your limited English speaking customers want to communicate in the languages they understand… their own. Interpreter.com’s highly trained interpreter staff can help you increase your revenues almost instantly.
- Accelerate Field Support
Make your field installation and repair teams instantly multi-lingual. Cut the time and cost it takes to install or repair at your limited English speaking customer sites. Decreased repair times can translate to increased revenues.
- Support Call Volume Spikes
As we all know, it’s hard to estimate the call volume your bilingual customer service agents may receive. Let us support them when call volumes outpace your resources or during off peak hours.
Interpreter.com Will Help You Speak Your Customer’s Language… Whatever It Is!